Terms of Service

1. Acceptance of Terms

By accessing or using Cueline ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Cueline provides a Ticketing-as-a-Service platform for digital studios, including embeddable live chat widgets, a ticketing dashboard, and a mobile application for support teams.

3. Accounts and Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam or unsolicited communications
• Attempt to gain unauthorized access to any part of the Service
• Upload malicious code, viruses, or harmful content
• Infringe on the intellectual property rights of others

5. Subscription and Billing

Paid plans are billed monthly via Paystack. Subscriptions auto-renew unless cancelled before the renewal date. Refunds are handled on a case-by-case basis — contact support within 7 days of a charge for assistance.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may cancel your account at any time from the billing settings page.

8. Limitation of Liability

To the maximum extent permitted by law, Cueline shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service.

9. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms? Contact us.